Bring Your Own Device - Troubleshooting

If you're having trouble accessing University systems from your non-University device, try the steps below to resolve the issue.

Device must comply with UGM requirements

Your device doesn’t currently meet the University's security standards.

  • Update your device: Install the latest OS updates.
  • Set a secure password: Use a strong password, PIN, or enable fingerprint/face login.
  • Check enrolment: Make sure your device is registered via Microsoft Intune (Company Portal). Contact IT Support if unsure.

Action Required

You have partial access, but more steps are needed to stay compliant.

  • Install updates: Keep apps and OS up to date.
  • Complete prompts: Set up MFA or install any required apps.
  • Re-enrol device: If prompted, re-register your device via Company Portal.

Internet Connection Issues

  • Check your connection: Connect to a reliable Wi-Fi or mobile network.
  • Restart: A quick reboot often fixes network glitches.
  • Reset network settings: If the issue persists, reset your device’s network settings.